FAQ
Straight answers to the questions owners ask us most. Anything else, just ask: hello@openlinestudio.com
Getting started
Is the preview really free?
Yes. We build your preview before you pay anything. If it isn't right for you, you walk away and owe nothing.
How do I get a preview?
Send us your business name and town using the free preview form, or email us. We'll look at your Google page and reviews, build the preview and reply within 24 hours.
What if I already have a website?
That's fine. We'll build a preview of what it could be. If you like it, we move your web address over for you, so nothing is lost.
Do I need my own web address?
No. If you don't have one, we set one up in your business's name as part of going live.
Cost and contract
What does it cost each month?
One monthly fee covers hosting, changes and support. We agree the price on the video call, based on what your business needs.
Is there a contract?
No. You can cancel any time. If you leave, we hand over your website and web address.
Who owns my website and web address?
You do. Everything is set up in your business's name, and your customers' details are yours.
Booking and messages
How do customers book?
On your website: they pick a service and a time from the slots you've made available, and get a confirmation straight away. You get an alert on your phone.
I already use Fresha, Booksy or Facebook. Do I lose them?
No. Keep what works for you. We link your booking app, phone number and social pages into the new site, or move you over to our booking if you prefer.
What messages do my customers get?
A confirmation when they book, a reminder the day before with a link to move the booking, and, if you want them, a thank-you with a Google review link and a nudge when they're due back.
Can customers pay a deposit?
Deposits are on the way. If they matter to your business, tell us on the call and we'll plan for them.
Changes and support
How quickly do changes happen?
Small changes, like new photos, prices, opening hours or a line of text, are done within 2 working days, usually sooner. Bigger changes, we'll agree a time with you.
Do I need to do anything technical?
No. We set up your web address, hosting, booking and messages, and make every change. You tell us what you want in plain words.
How do I get in touch?
Email hello@openlinestudio.com or book a video call. We reply to every message within 24 hours.
Still wondering?
The easiest way to decide is to see your own preview. It's free.